Shipping policy
Shipping Policy
Effective Date: August 6, 2026
Last Updated: August 6, 2026
Shipping Policy
Thank you for shopping with EaseNova!
Our goal is to deliver your order as quickly and smoothly as possible. Please read the information below regarding processing, shipping, and delivery.
Order Processing
Orders are typically processed within 1–3 business days.
Processing includes:
- Order verification
- Payment confirmation
- Preparing your order for shipment
Orders are not processed on weekends or public holidays.
During busy periods, processing may take slightly longer. If your order experiences a significant delay, we'll contact you via email.
Shipping Times
Shipping times depend on your location and the supplier fulfilling your order.
Iceland
Estimated delivery:
5–12 business days
International Orders
Estimated delivery:
5–15 business days
Please note that delivery estimates are not guaranteed and may vary due to:
- Customs processing
- Local postal services
- Weather conditions
- Carrier delays
- High shipping demand
Shipping Costs
🎉 We currently offer FREE standard shipping on all orders.
There are no hidden shipping fees added during checkout.
If premium or express shipping becomes available in the future, those options will be displayed at checkout.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to appear after shipment.
If you haven't received tracking information within a few days after your order ships, feel free to contact us.
International Shipping
We currently ship to most countries worldwide.
Unfortunately, shipping may not be available to certain regions due to carrier or supplier restrictions.
If we cannot ship to your location, we'll notify you as soon as possible and issue a full refund if necessary.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in our product prices.
Lost, Delayed or Damaged Packages
While we work with reliable shipping partners, occasional delays can happen.
If your package is:
- significantly delayed,
- appears lost,
- or arrives damaged,
please contact us as soon as possible.
We'll gladly work with the shipping carrier and supplier to help resolve the issue.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
EaseNova cannot guarantee refunds or replacements for orders shipped to an incorrect address provided by the customer.
Questions?
If you have any questions about your order or this Shipping Policy, we're happy to help.